ServiceMaster, a Fortune 500 company providing home and lawn services to millions of residential and commercial customers in the United States, selected CPSG to implement a provisioning and identity management solution. This project is part of an enterprise-wide Identity and Access Management initiative to address the following business needs:
- Decrease the number of login credentials for a user to manage and remember
- Decrease the human effort needed to meet compliance and auditing requirements
- Reduce the load on helpdesk personnel for provisioning, terminations, and password resets
- Improve security for digital assets
CPSG facilitated a half-day requirements gathering and scoping session with ServiceMaster in order to fully understand the business needs and technical scope for the deployment of the Identity Manager (“IdM”) system.
From this session CPSG gained a full understanding of the high-level requirements for the IdM project and gathered information on target sources, authoritative sources for user information, and necessary provisioning workflows.
CPSG developed a two-stage implementation plan to meet the needs of the client. The first phase implemented the IdM system in an initial business unit to be used as a platform for an enterprise-wide deployment. This phase was comprised of four stages:
- Define Stage – formally define project goals and objectives and identify key team members from both CPSG and ServiceMaster
- Design Stage – work with ServiceMaster staff to design the IdM solution and build an initial development environment
- Development Stage – includes the creation, integration, and configuration of all resource adapters, interfaces, and services in the development environment
- Deployment Stage – involves all production roll out tasks, including system backups, system migration, and activation steps
The second phase implemented the IdM system in a larger business unit of ServiceMaster. This phase mirrored the first phase with modifications based on the larger scope and knowledge gained from the previous phase. This project was completed on time and within the original budget.
About ServiceMaster
ServiceMaster provides service to residential and commercial customers in the United States, where we serve 10.5 million homes and businesses each year. You know us by our leading brands, like TruGreen ChemLawn, Terminix, Merry Maids, and more.
About CPSG
Consultants’ Choice Professional Services Group (CPSG) is a nationally recognized consulting firm focused on delivering high-quality consulting services within the enterprise application space. Our experienced staff has hundreds of years of combined implementation and post-production experience using a multitude of technologies. Founded in 1997, we are committed to exceeding expectations by developing solutions tailored to your specific needs. Our deep understanding of technology, coupled with our focus on quality, produces unparalleled value for our clients.
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