Simplifying the authentication process
The Business
ServiceMaster Company, Inc. is a Fortune 500 company that provides services to residential and commercial customers
in the United States, serving millions of homes and businesses each year. Their core service capabilities include lawn care and landscape
maintenance, termite and pest control, home warranty, disaster restoration, cleaning, furniture repair, plumbing, heating and air conditioning
services. These services are provided through a network of over 5,500 company-owned locations and franchise licenses, operating under leading
brands which include TruGreen ChemLawn, TruGreen LandCare, Terminix, American Home Shield, American Residential Services, Rescue Rooter,
American Mechanical Services, ServiceMaster Clean, Merry Maids, AmeriSpec and Furniture Medic.
The Challenge
In early 2006, ServiceMaster embarked on an enterprise-wide Identity and Access Management initiative to address the following business needs:
- Decrease the number of login credentials for a user to manage and remember
- Decrease the human effort needed to meet compliance and auditing requirements
- Reduce the load on helpdesk personnel for provisioning, terminations, and password resets
- Improve security for digital assets
ServiceMaster engaged CPSG to implement Sun’s Identity Manager as a provisioning and identity management solution.
How CPSG Consultants Helped
CPSG facilitated a half-day requirements gathering and scoping session with ServiceMaster in order to fully understand the business needs and
technical scope for the deployment of the Identity Manager (“IdM”) system. From this session CPSG gained a full understanding of the high-level
requirements for the IdM project and gathered information on target sources, authoritative sources for user information, and necessary
provisioning workflows. CPSG developed a two-stage implementation plan to meet the needs of the client. The first phase implemented the IdM
system in an initial business unit to be used as a platform for an enterprise-wide deployment. This phase was comprised of four stages:
- Define Stage – formally define project goals and objectives and identify key team members from both CPSG and ServiceMaster
- Design Stage – work with ServiceMaster staff to design the IdM solution and build an initial development environment
- Development Stage – includes the creation, integration, and configuration of all resource adapters, interfaces, and services in the development environment
- Deployment Stage – involves all production roll out tasks, including system backups, system migration, and activation steps
The second phase implemented the IdM system in a larger business unit of ServiceMaster. This phase mirrored the first phase with modifications
based on the larger scope and knowledge gained from the previous phase. This project was completed on time and within the original budget.
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