Simplifying the Authentication and Authorization process for healthcare customers
The Business
UnitedHealth Group is the leader in the health and well-being marketplace, dedicated to making the healthcare system work
better. The company directs its resources into designing products, providing services and applying technologies that:
- improve access to health and well-being services;
- simplify the health care experience;
- promote quality; and,
- make health care more affordable.
Through six businesses - UnitedHealthcare, Ovations, AmeriChoice, Uniprise, Specialized Care Services and Ingenix -
UnitedHealth Group serves the entire spectrum of health care participants: individual consumers, employers, governments,
commercial payers and intermediaries, care providers ranging from hospitals to physicians, and pharmaceutical and medical
device manufacturers. UnitedHealth Group operates in all 50 states and internationally.
The Challenge
UnitedHealth Group engaged CPSG to develop and implement an Authentication and Authorization system for its MyUHC.com portal,
a website that provides industry-leading healthcare information to their customers in a convenient and efficient way. The
solution would need to be flexible to allow UnitedHealth Technologies to establish unique configurations of the solution for
different domains or portals. The solution would also need to be capable of efficiently handling current membership of 4.5
million members, transaction volume of 175,000 transactions per day, and concurrent user volume of 1,500 users, average, as
well as projected growth of 6 million members in 2006.
How CPSG Consultants Helped
CPSG developed a plan to expand the functionality of MyUHC.com by replacing the previous authentication scheme with Sun Access
Manager. CPSG worked with UnitedHealth Group throughout the implementation process to ensure that all requirements were met.
The project was complete on time and within the initial budget. In addition, CPSG also provided a full disaster recovery/failover
plan and continues to provide availability 24 hours a day, 7 days a week.
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