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International Energy Services and Delivery Company
Identifying, testing, and recommending enterprise IdM software solutions

The Business
Since its inception over 130 years ago this international energy services and delivery company has remained a leader in its industry. It is the third largest publicly traded combined electricity and natural gas delivery company in the U.S., with nearly 3 million natural gas customers in six states and 5 million metered electric and natural gas customers. This energy delivery company provides electricity transmission and distribution service for the Houston metropolitan area, and in addition is the third largest energy company employer in Houston. Assets for this company total approximately $17 billion and revenues are about $8 billion. With over a century of tradition and experience, this company has now grown to over 9,000 employees in nine states.

The Challenge
In October of 2004 CPSG was notified of this company’s plans to migrate from Novell and Notes to a Microsoft platform, including Exchange for messaging and Active Directory platform. CPSG needed to develop a strategy that would allow managing and provisioning users to use the new system while still supporting legacy applications. Other concerns for the project included audit exceptions, planning for controlled access to material financial systems, and establishing an architecture that would allow for security and identify management mandates.
How CPSG Helped
Upon initial understanding of the project CPSG sponsored an Architecture Review and Assessment Workshop/Meeting with the support of the energy company’s Microsoft Migration team. Based on findings from the workshop a more in-depth Architecture Assessment was proposed. CPSG was engaged to develop a strategic plan around critical applications that would provide SOX required audit and reporting capabilities. As well as provide services around documentation for this company’s Novell to AD migration.
Phase 1- Proposal
CPSG proposed a complete phased approach for implementing IdM which included:
  • IdM Definition and Evaluation


  • Analysis of current processes and Change Remove Update and Disable strategy


  • Defining future IdM related processes and strategy


  • IdM RACF Assessment and cleanup


  • IdM product evaluation and architecture

  • POC’s


  • Design Enterprise IdM solution
Ultimately during this phase CPSG was able to assist them in identifying, testing, and recommending enterprise IdM software solutions to disable users’ accounts in the company’s material financial applications and provision and de-provision across those systems.
Phase II- Future Engagements
This international energy services company has now asked CPSG to assist them in defining their future role based access control (RBAC) strategy. This includes a “bottom-up” extraction of roles out of existing applications and systems, as well as a “top-down” business process mapping of roles in the company’s enterprise. In addition the company has also requested CPSG to assist them in understanding how to build enterprise Business Process Models for their critical business functions, including material financial systems. CPSG looks forward to continued success in future endeavors with this large energy services and delivery company.
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