An engineering roadmap and solution for an Identity Management infrastructure
The Business
This customer provides a wide variety of collaborative eServices for both early stage and next generation eBusiness
adoption, with each offering supported by decision optimization, transaction management, and content management solutions.
Founded in 1988, this multi-billion dollar corporation is headquartered in Dallas, Texas and has more than 5000 employees
and maintains offices world wide.
The Challenge
As with most technical product companies, this client has grown through acquisition. Because of these acquisitions, their
core trading and logistics platform has evolved to become a best of breed solution with various components under its core
transactional CRM engines. To complicate the architecture each of these transactional CRM engines had its own user identity
repository and none of them shared user’s credentials. Therefore, a user of this application had multiple user names and
passwords for various elements of the CRM application.
How CPSG Consultants Helped
A focused team of CPSG staff quickly identified an engineering roadmap and solution to migrate the first of (5) five of
the clients transactional CRM engines to a single core identity management enabled infrastructure. The team enhanced the
client’s “sell side CRM” application with the addition of some of IBM’s unified user management products tightly integrated
with the Sun Java Enterprise System (JES) infrastructure. Specifically, CPSG developed reusable JAVA components that tied
Sun’s Policy Server, Meta-Directory Server, and Web Servers with IBM’s SecureWay to run security servlets and answer all
HTTP requests coming from the transactional CRM users once authenticated to the application. This approach allowed the
client to develop a secure and manageable way to integrate all their transactional CRM user repositories while maintaining
the highest level of corporate security around their CRM platform.
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