Many companies waste time, energy and money compiling extensive spreadsheets that report on departmental productivity.
Most companies’ enterprise architectures have multiple, disparate systems that are not easily integrated, making it
difficult to share information among applications, groups and locations. Employees waste time searching for information
across multiple systems, and data changes constantly and more rapidly than users can keep pace with.
To address these issues, businesses have begun to deploy business activity monitoring (BAM) solutions. These solutions
report vital information and deliver real-time data and events directly to management, so appropriate action can be
taken. The increasing pace of business, the escalating demands for better customer service, and the requirement for
more efficiency and better return on investment (ROI) have forced companies to fine-tune their technologies and busines
processes. These drivers have significantly increased the need for BAM.
Instant information
Most companies would like to monitor their business activities in real time, but it often happens after the fact — too
late to head off problems such as missed bid deadlines or the loss of a major customer.
Without BAM, organizations must wait until a customer calls with a complaint or until month-end when multiple
spreadsheets are manually compiled to get a feel for the business’ success. BAM enables you to manage your company
more proactively.
BAM for the automated enterprise
CPSG has partnered with webMethods, the industry's first Web services infrastructure company, to provide BAM to the
automated enterprise. This solution provides instant insight into operational processes and customer transactions
that span multiple systems. Companies with BAM are in a unique position to gather information and make informed
decisions to quickly address problems.
BAM's real potential is at the business level, helping to enable new strategies, reduce operating costs, and
improve process performance and other tangible areas of management attention. Whether or not your company has
invested in automating its business, BAM is the solution to automate the reporting of business performance. The
result: achievement of multi-million dollar impacts to your company’s bottom line.
CPSG has significant experience with helping companies manage business-critical systems. With our partner
webMethods, we are able to provide clients with the implementation strategy and best practices learned from working
with many organizations.
Business Benefits of BAM
- Global business visibility
Measure and analyze the efficiency of business operations in real-time using Key Performance Indicators (KPIs).
- Agility
Predict and react to business events and patterns that can adversely affect business performance. Proactively
or automatically prevent problems from happening in the first place.
- Leverage your integration investment
Monitor business processes on the underlying enterprise application integration (EAI) platform. Extend the
investment in integration to create and monitor KPIs that are based on data in custom, packaged, or legacy applications.
- Improve your bottom line
Predict, prevent and proactively resolve business problems to enhance business performance and greatly improve
the bottom line.
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